Customer Satisfaction

We would like you to fill up the questionnaire below for higher service quality.

Company Name:
Contact Person:
Department:
CORPORATE IDENTITY
Very
Good		GoodSufficientBadVery Bad
1.Reputation in the market
2.Website
3.Reliability to Ditas
4.Availability to reach contact person
5.Product catalogue and CD catalogue
COMMUNICATIONS
Very
Good		GoodSufficientBadVery Bad
6.Ability to reach right person in short time
7.Call back period (Feedback period)
8.Asistance, patience and sympathy of our colleagues
9.Adaptation to your communication tools
10.Sensitive and flexible attitude to customer demands
11.Communication quality compared to competitors
12.Visit frequency
PRODUCT & SERVICE QUALITY
Very
Good		GoodSufficientBadVery Bad
13.Speed of replying RFQ
14.Quality of our system
15.Packaging quality
16.Delivery Performance
17.Our talent to perform your transaction with "0" error.
18.Technical documentations and specifications
19.Product quality compared to competitors
20. Product range
TECHNICAL ABILITIES
Very
Good		GoodSufficientBadVery Bad
21.Performance capability of new product development(Ppk/ Cpk)pk/ Cpk)
22.Performance capability of serial production (Ppk/ Cpk)pk/ Cpk)
23.Process performance in terms of non-confirmed product in serial production (PPM)
AFTER-SALE SUPPORT
Very
Good		GoodSufficientBadVery Bad
24.Adaptation to revised order and/or emergency cases
25.Technical capabilities of staff
26.Reply to complaints/ claims
27.Support of Ditas compared to competitors
LONG-TERM ACTIVITIES
I AgreeNot SureI Don't Agree
28.Ditas cares mutual interests.
29.Ditas would be a long-term supplier.
30.We would like to purchase different products from Ditas.
31."%100 delivery on time" performance
32.Price level is optimum.
33.In terms of delivery Ditas is one step further than its competitors.
OTHER ISSUES YOU WOULD LIKE TO MENTION , COMPLAINTS, EXPECTATIONS